Hampton by Hilton Sheffield

Staff absolutely welcoming. Had a close bereavement so arrived at this hotel very emotional but hid my emotions. On checking in The Manager Ferderica was so supportive and kind. Had problems with my heating personally came up to my room after another staff member who kindly brought up some ice for me as I had a fall so using mobility aid. I even had a hug from Federica. I was even provided with a heater. Other occasions Ferderica was just attentive helping me with the lift and asking after my wellbeing. Absolutely wonderful. There were other wonderful staff that embraced my conversation because I was soo low needed to speak with someone about general stuff. Jack and Fran were wonderful. Jack was just so welcoming and enjoyed our conversations.. The hotel was extremely busy that weekend as they had a lot of guests being booked in for an annual Christian convention that i myself was attending. Yet they made time gladly to speak with me. Ben too was lovely.and Iram. All have excellent customer services very professional and nothing seems to be too much to ask. Although I didn't request a lot from them. There was another staff member older gentleman who even offered to knock my door as a wake up call as I was concerned about not waking up in time for convention and he was also helpful. There was another staff member who was lovely helped me with my dress but removing some strings. The staff member who provided my evening meal twice also very supportive. She brought up my soup and roll on my first day as I was struggling and also tried to sort out the heating. I went to the beach on Monday and Ferderica was helpful in providing information about it and asked me on my return home I enjoyed it. Just sooo caring. I had to thank the staff with some chocolate and a card. Really appreciated their kindness and going the extra mile in making me feel so welcome.

This was one of the best hotels I have ever stayed in in the UK. The room was extremely spacious and contained extra comforts such as a small sofa, well-placed TV and sockets and plenty of mirrors for getting ready. The bathroom was modern and everything was very clean and well-kept. The room and bed were very comfortable, especially the pillows. We also appreciated the fact that soap, shower gel, shampoo and conditioner were available. All the staff were fantastic also and were very willing to help as much as they could.

Quick and easy checkin. Had been in the room for only 10 minutes when I received an sms from the reception asking if there was anything not as expected with my room. Very nice touch of customer care & service! I replied emidiately that I could not get the TV-remote to work. A few minutes later, one of the staff came to the room with new batteries for the remote, but she also brought a new remote, just in case it wasn't the batteries. This proved to be necessary as only the new remote got the TV to work. Very quiet room. Could not hear any disturbing noices from the corridor or adjacent rooms. I travel alot for work and stay at many different hotels, but this stay really impressed on me. Breakfast was top grade as well. Fresh, and good looking food in a well kept area. The area was kept nice and tidy with staff working the area non-stop.

Good location, easy to find. Friendly breakfast staff who offered advice on the gluten free options. Good choice for breakfast. Friendly receptionist in the early hours of Sunday morning, polite and chatty. Good that there was parking available but not clear of the duration, we found out that it is in 24hr periods but had to check with reception.

The hotel I had the pleasure of staying at is a place that stands out not only for its comfort and elegance but also for its exceptional service. From the moment I stepped through the door, I felt truly welcomed, thanks in large part to Ferrarica – the true gem of the reception. Her warmth, professionalism, and attention to detail made my stay even more special. This is a place I will definitely want to return to!